Learn ITIL Service Management

*#1 Most Popular Online Course in Engineering* You can enroll today & get certified from EasyShiksha & HawksCode


Learn ITIL Service Management Description

ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.

This course is for the students as well as professionals looking to develop skills for ITIL and is a stepping stone to ITIL certification.

ITIL helps business managers and IT managers to deliver services to the customers in an effective manner and hence gaining the customer’s confidence and satisfaction.

IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.

Topics you will learn

 ITIL Terminologies

Service Basics & Lifecycle

Service Portfolio Management

Business Relationship Management

Demand Management

Financial Management

Service Level Agreements (SLAs)

Capacity Management

Information Security Management

Supplier Management

Project Management

Change Management

Event Management

Problem Management

Service Reporting


What You Need For This Course?

  • Access to Smart Phone / Computer
  • Good Internet Speed (Wifi/3G/4G)
  • Good Quality Earphones / Speakers
  • Basic Understanding of English
  • Dedication & Confidence to clear any exam

Featured review

9999900/-90% off

This course includes

  • 6 on-demand video
  • 1 Quiz
  • Access on Mobile and Computer
  • Assignments
  • Full Lifetime Access
  • Certificate of Completion

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