ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.
This course is for the students as well as professionals looking to develop skills for ITIL and is a stepping stone to ITIL certification.
ITIL helps business managers and IT managers to deliver services to the customers in an effective manner and hence gaining the customer’s confidence and satisfaction.
IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.
Topics you will learn
Service Basics & Lifecycle
Service Portfolio Management
Business Relationship Management
Service Level Agreements (SLAs)
Information Security Management