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ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.
This course is for the students as well as professionals looking to develop skills for ITIL and is a stepping stone to ITIL certification.
ITIL helps business managers and IT managers to deliver services to the customers in an effective manner and hence gaining the customer’s confidence and satisfaction.
IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.
Topics you will learn
ITIL Terminologies
Service Basics & Lifecycle
Service Portfolio Management
Business Relationship Management
Demand Management
Financial Management
Service Level Agreements (SLAs)
Capacity Management
Information Security Management
Supplier Management
Project Management
Change Management
Event Management
Problem Management
Service Reporting
The following course is fully online, and hence there is no need for any physical classroom session. The lectures and assignments can be accessed anytime and anywhere through a smart web or mobile device.
Anyone can choose a preferred course and start immediately without any delay.
As this is a purely online course program, you can choose to learn at any time of the day and for as much time as you want. Though we follow a well-established structure and schedule, we recommend a routine for you as well. But it finally depends on you, as you have to learn.
If you have completed the course, you would be able to have lifetime access to it for future reference too.
Yes, you can access and download the content of the course for the duration. And even have lifetime access to it for any further reference.
All the software/tools that you need for the course would be shared with you during the training as and when you need them.
No, only a soft copy of the certificate will be awarded, which can be downloaded and printed, if required.
You can try to make the payment through a different card or account (maybe a friend or family). If the problem persists, email us at info@easyshiksha.com
Due to some technical faults, this can happen. In such a case the amount deducted will be transferred to the bank account in the next 7-10 working days. Normally the bank takes this much time to credit the amount back into your account.
At times, there may be a slight delay in your payment reflecting on your EasyShiksha dashboard. However, if the problem is taking longer than 30 minutes, please let us know by writing to us at info@easyshiksha.com from your registered email id, and attach the screenshot of the payment receipt or transaction history. Soon after verification from the backend, we will update the payment status.
If you have enrolled, and are facing any technical problem then you can request a refund. But once the certificate has been generated, we shall not refund that.
Yes! You surely can. To begin this, just click the course of your interest and fill in the details to enrol. You are ready to learn, once the payment is made. For the same, you earn a certificate too.
Please contact us at: info@easyshiksha.com
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Chapter 1 ITIL Basics 
