ITIL yog lub moj khaum muab cov kev coj ua zoo tshaj plaws ntawm txhua yam ntawm qhov kawg mus rau qhov kawg kev tswj hwm. Nws npog tag nrho cov spectrum ntawm tib neeg, cov txheej txheem, cov khoom thiab kev siv cov neeg koom tes. Tam sim no ib hnub ITIL tau xyaum los ntawm yuav luag txhua lub tuam txhab muab kev pabcuam IT rau cov neeg siv khoom.
Hoob no yog rau cov menyuam kawm ntawv thiab cov kws tshaj lij uas nrhiav kev txhim kho kev txawj ntse rau ITIL thiab yog ib lub pob zeb stepping rau ITIL ntawv pov thawj.
ITIL pab cov thawj coj ua lag luam thiab cov thawj coj IT kom xa cov kev pabcuam rau cov neeg siv khoom zoo thiab yog li tau txais cov neeg siv khoom ntseeg siab thiab txaus siab.
IT cov kev pabcuam ua rau kev lag luam mus - yog li nws tseem ceeb heev kom tswj hwm lawv kom raug. Kev tswj cov kev pabcuam IT zoo tau txais txiaj ntsig zoo tshaj plaws los ntawm kev siv thev naus laus zis - thiab ua rau koj ua tau zoo dua. Tau txais cov neeg zoo, cov txheej txheem thiab thev naus laus zis hauv qhov chaw yuav ua tau raws li koj cov kev xav tau - thiab koj cov neeg siv khoom xav tau.
Cov ncauj lus koj yuav kawm
ITIL Terminologies
Service Basics & Lifecycle
Cov Kev Pab Cuam Tshuam Cov Kev Pab Cuam
Kev Tswj Xyuas Kev Lag Luam
Kev Tswj Xyuas Kev Xav Yooj Yim
nyiaj txiag Management
Kev Pom Zoo Qib Kev Pabcuam (SLAs)
Kev Tswj Capacity
Cov Ntaub Ntawv Kev Tswj Xyuas Kev Ruaj Ntseg
Kev Tswj Xyuas Khoom Siv Khoom
project Management
Kev Tswj Cov Kev Hloov
Cov kev tshwm sim Management
Teeb meem kev lag luam
Kev Qhia Qhia