In this quality management systems course you will gain an understanding on everything you need to know about the creation, institution and management of quality management systems. Quality management systems are formalized frameworks with which we can ensure that products are services rendered are done so at the highest possible qualities.
The ISO 9001:2015 standard is hence necessary for organizations to monitor and ensure quality across all business units and identify areas for improvement. ISO 9001 provides organizations the quality systems that will provide the foundation to better customer satisfaction, staff motivation and continual improvement.
Quality Management Systems (QMS) based on ISO 9001:2015 aims to aid organizations to know how to continuously improve the quality of their products/ services and satisfy customer's needs and expectations.
It is for people who want to learn quality auditing in plain and simple terms. You will learn the auditing skills through short and easy to understand video lessons.
Here is a summary of what you will learn in this course:
Basics of auditing
Quality definitions based on ISO 9000
How to plan and prepare for an audit?
Conducting the audit opening and closing meetings
How to conduct an audit?
Audit questioning and data collection tips and techniques
How to classify audit findings?
How to produce an effective report and followup with the auditee to close the audit?
Understand the roles and responsibilities of the auditor
Recognize the principles, practices, and types of audits
Learn the principles and practice of auditing the Quality Management Systems requirements.