Conflict is an inevitable part of working life. And it's not always bad.
But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.
And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.
As a manager or a leader, conflict management is a part of your job!
So you need the tools to deal with conflict at work.
And this course will give you them.
More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.
Here are the main conflict management topics you'll cover:
The sources of conflict
How to listen
The effect of personalities on conflict
The ways people resist imposed ideas
The signs and stages of conflict escalation
The steps for de-escalating conflict
Strategies for resolving conflict
Five ways to handle conflict
How to recover a broken (workplace) relationship
Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.
However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.
We have you covered
However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.
So, you see, we have you covered. This course will give you the tools to:
Reduce and reverse its escalation
Handle full blown conflict
and... recover from the effects of a conflict-induced relationship breakdown.