Have you ever been in the position of tackling a problem only to stop and ask,

“ Didn’t we solve this problem last year? What are we doing working on the same problem again?” Perhaps your solution was only a quick fix, a temporary Band-Aid that doesn’t solve the problem permanently. If this happens to you, it is useful to follow a systematic approach to problem-solving.

Root cause analysis has been a buzz words for problem solving. Root causes are the causes that solutions act upon by removing, changing, or controlling them such that the problem does not recur. Most methods assume causal relationships are linear and that problems are born from a single source. This is a myth.

Event-based problem solving is simple once we understand the cause-and-effect principle. This course is based on a proven root cause analysis methodology. The method used is simple in structure and form. It can be used by anyone on all event-based problems This methodology creates a common reality that everyone can see and understand. With this common reality, communications become crystal clear, and everyone can see clearly how the solutions will prevent recurrence.

The goal is not in pursuit of a root cause but to identify an effective solution that is within our control and meets our goals and objectives. There are always several solutions to a given problem.

The question is, “What is the best solution?”’. That brings us to a decision-making matrix that this course will cover.

The principal objective of this course is to teach people how to think and communicate in a way that provides effective solutions. Once learned, it becomes a habit for life. Whether it is quality management, maintenance engineering or accident investigation, this method will provide solutions to your everyday problems every time.

Like any set of tools or techniques, practice is the key to achieving the best results. By practicing the techniques that is being taught, you too can become successful at solving problems once and for all. This course is laced with examples and workshops to enhance the theories being taught.