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Course Certificate
10 Apr 2022
6 Lectures
Shaik Mudassir account is verified. Easyshiksha certifies their successful completion of Learn ITIL Service Management.
ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a day’s ITIL is being practiced by almost every company providing IT services to the customers.
This course is for the students as well as professionals looking to develop skills for ITIL and is a stepping stone to ITIL certification.
ITIL helps business managers and IT managers to deliver services to the customers in an effective manner and hence gaining the customer’s confidence and satisfaction.
IT services keep a business going – so it’s pretty important to manage them properly. Managing IT services well gets the ultimate value from technology – and makes you more productive. Getting the right people, processes and technology in place will meet your needs – and your customer’s needs.
Topics you will learn
ITIL Terminologies
Service Basics & Lifecycle
Service Portfolio Management
Business Relationship Management
Demand Management
Financial Management
Service Level Agreements (SLAs)
Capacity Management
Information Security Management
Supplier Management
Project Management
Change Management
Event Management
Problem Management
Service Reporting
