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Quality management is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. This course focuses on total quality management concepts, methodologies and practices of services and manufacturing industries.
The course aims to engage the student on contemporary issues pertaining to the management of quality in services and manufacturing, in international and domestic markets, as well as in the private and public sectors. Further, the conceptual and analytical skills developed in this course should enable the student to provide leadership in managing for quality.
This course is intended for beginners dealing with management, engineering, and decision-making in both products and services sectors that will maintain continual improvements and ensuring quality of the products.
Model 1: An introduction to quality
Model 2: Total quality management
Model 3: Lean manufacturing
Model 4: Basic tools of quality Part1
Model 5: Basic tools of quality Part2
Model 6: Introduction to ISO – 9001 and Six Sigma
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